ABOUT NEWAY

CONTACT US

 


Address: 8/F, Phase 1, Austin Tower, 22-26 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong

Contact number: 27211190
Email: officereception@newaykb.com.hk
Working Hours: 9:00am - 7:00pm

 


 

Hotline : 21962196

 

Customer Enquiry

Since 1993, the core of Neway Karaoke Box mission has been adhering to the spirit of customer-oriented service. We depend on our customers for comments on the quality of our services and advice for improvement. We look forward to your valuable feedback to help us in our quest for perfection in service quality.

Neway Karaoke Box services team included 1500 staffs that were fully trained in professional customer service. We aimed at impressing service from our heart towards our customers. In order to understand our customers’ needs in services of Neway , we have established the variety of monitoring mechanisms to help increase services level of Neway; we have dedicated "mystery customer survey" and "customer service hotline".

By 2007, we were very privileged to become the first both awarded "ISO9000 Quality Management System" and "ISO10002 Complaints Handling System" Karaoke Company in Hong Kong.

The purpose of established "ISO10002 Complaints Handling System" is enhancing the ability of our employees to resolve complaints in a consistent, systematic and responsive manner, thereby to achieve customers’ satisfaction.

To provide excellent services, we would like to seek for your valuable advice on our products and services. Your comments would motivate and leads us to be one of the best service corporations.

 

Performance Pledge

If customer service department was received customer’s appreciation / complaint/ opinion / expectation / enquiry. Customer service department is committed to reply customers within 7 working days.

 

Contact Us

If you would like to have more information on Neway services or share with us your views and suggestions, you may contact our Customer Service department through the following channels:

 

Email:

customer@newaykb.com.hk

Customer comments:

www.newaykb.com (To Contact Us)

 

Fax:

8140 0092

Letter:

(I)           You may post to 8/F, Phase 1, Austin Tower, 22-26 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong - To Customer Service Department

(II)         You may send to the branches, the staff will forward as the customer service department

Customer Satisfaction Survey form:

You may receive at the each branches reception

 

 


 

Region
Store Name
Address
Contact Number
Hong Kong Island
Wan Chai CEO
3/F(Portion) And The Whole Of 4/F, Emperor Group Centre, 288 Hennessy Road, Wanchai, Hong Kong
28910022
Kowloon
3/F, Harbour Crystal Center, 100 Granville Road, Tsim Sha Tsui East, Kowloon
27213303
Kowloon
Jordan Neway
5/F & 6/F,238 Centre, No.238 Nathan Road,Jordan,Kowloon (Next to Prudential Centre)
訂房及查詢:23323320
另設Whatsapp訂房及查詢:53328775
(whatapp訂房最少3天前)
Kowloon
11-12/F, Chong Hing Square, 601 Nathan Road, Mongkok, Kowloon
預約及查詢 :27391828
另設WhatsApp 預約及查詢 :5498 3416
Kowloon
Kowloon City Neway
Shop 6-7, 1/F Prince Ritz, 440-450 Prince Edward Road West, Kowloon City, Kowloon
23822300
Kowloon
Sham Shui Po Neway
2/F, Apollo Shopping Centre, 170 Castle Peak Road, Sham Shui Po, Kowloon
27088100
Kowloon
Kwun Tong OPC Neway
12/F-15/F, One Pacific Centre, 414 Kwun Tong Road, Kwun Tong, Kowloon
21806988
New Territories
Tsuen Wan CEO
13/F & 15/F, Tai Hung Fai(Tsuen Wan)Centre, 55 Chung On Street, Tsuen Wan, New Territories(pre.Emperor Plaza)
26120171
New Territories
Shatin Neway
Shop 27-30B, G/F, Belair Garden Comm. Centre, 52 Tai Chung Kiu Road, Shatin, New Territories
26353428
New Territories
Yuen Long Neway
3/F Hop Yick Commercial Centre, 33 Hop Choi Street, Yuen Long
22844188
Macao
70-106 Avenida do Dr. Rodrigo Rodrigues, Hotel Beverly Plaza, 4 And. Macau
+853 - 2878 7307
Macao
Chong Fok Neway
2/F Chong fok centro comercial.26-28 avenida de marciano baptista.macao
+853-28411111
Malaysia
SS2 Neway
1st & 2nd Floor, No.2, Jalan SS 2/67, 47300, Petaling Jaya, Selangor Darul Ehsan.
+603 7875 3188
Malaysia
Fahrenheit 88 CEO
Level 4 & 5 Fahrenheit 88. 179, Jalan Bukit Bintang, 55100 Kuala Lumpur.
+603 2148 2600
Malaysia
City Square Neway
Lot M5-01, Level 5, Johor Bahru City Square, 106-108, Jalan Wong Ah Fook, 80000 Johor Bahru.
+607 228 1499
Malaysia
Cheras Plaza Neway
Mezzanine Floor, Cheras Plaza, Jalan Manis 1, Taman Segar, 56100 Kuala Lumpur.
+603 9131 1499

 


Address: 8/F, Phase 1, Austin Tower, 22-26 Austin Avenue, Tsim Sha Tsui, Kowloon, Hong Kong
Contact number: 27211190
Email: advertising@newaykb.com.hk     

 


 

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